ZERNE P. HANING
Assoc. Justice, California Court of Appeal (Ret.)
21 Clark Drive
San Mateo, CA 94401
Telephone (650) 342-5090
FAX (650) 348-7518

November 13, 2000

Dear Steve,

I want you to know how much I enjoyed your mediation training. The timing, content and delivery were excellent. The skills and techniques you taught have already proven themselves in my mediation practice, and I have recommended your course to a number of my friends who are either beginning or already engaged in the mediation field. Thanks for a valuable and productive education.

Best Regards,

Zerne